FAQ
Frequently Asked Questions (FAQs)
General Questions
1. What is Jas and Belle Designs and Stationery?
Jas and Belle is a creative brand specialising in cute, pastel, and whimsical stationery and gift items, including greeting cards, notebooks, ring binders, pencil cases, and more. Our designs are made to bring joy, creativity, and organisation to your everyday life!
2. Where are you based?
We are based in London, UK, and ship our products from here.
3. Do you design all the products yourself?
Yes! All our designs are created with love and care to bring you unique and beautiful stationery items.
Orders & Shipping
4. Where do you ship to?
We currently ship within the UK and internationally, except for EU countries. Unfortunately, due to the new General Product Safety Regulation (GPSR) laws, we are unable to ship to EU countries at this time.
5. How long will my order take to arrive?
Orders within the UK typically take 3-5 business days, while international orders may take 7-14 business days, depending on your country and chosen shipping method.
6. How much does shipping cost?
Shipping costs depend on the size of your order and your location. You can find the exact shipping fee at checkout before completing your purchase.
7. Can I track my order?
Tracking numbers are only available if tracking is selected at checkout. If you choose a non-tracked shipping option, we will not be able to provide tracking details.
Returns & Refunds
8. My item arrived damaged. What should I do?
We're so sorry! If your item arrives damaged, please email us with a photo of the item within 48 hours of delivery, and we will arrange a replacement or refund if applicable.
Custom & Wholesale Orders
9. Do you offer custom or personalized stationery?
Yes! We offer personalised designs for select products. Please check our customization page for more details.
11. Can I order in bulk for a special event or business?
Absolutely! We offer wholesale and bulk ordering options. Contact us for pricing and availability.
Other Questions
12. How can I contact you?
You can reach us via email at jasandbelledesigns@gmail.com or through our contact form on the website.
13. Do you have a physical store?
At the moment, we are an online-only store, but we occasionally participate in pop-up events. Follow us on social media to stay updated!
14. Can I collaborate with Jas and Belle?
We love collaborating with artists, influencers, and brands that align with our aesthetic! Send us an email with your proposal.